Can I return an international order?
Yes, you can initiate a return for an item from an international order with Burnt. Here’s what you need to know about our international return policy:
Return Process:
If you wish to return an item from your international order, please follow these steps:
Ensure the item meets our return criteria, including having all original packaging, labels (still on the products), and sanitary stickers (if applicable).
The item must be clean, unworn, unwashed, and unused.
Visit our website and locate the "Exchange or Return an item" in the footer menu under support.
Contact Support: If you encounter any issues with submitting an international return or have questions about the process, please contact our customer support team at [email protected]. We are here to assist you and guide you through the return process.
International Exchanges: For international exchanges, please note that the customer (that's you!) is responsible for covering the shipping costs and any applicable duties associated with the exchange. This ensures a smooth process for replacing items or obtaining store credit for your return.
We strive to provide a seamless and positive shopping experience for our international customers. If you have any further inquiries regarding international returns or need assistance with your order, feel free to reach out to our dedicated customer service team. We're committed to helping you resolve any issues promptly and efficiently.