How long does international delivery take?

When ordering internationally from Burnt, you can expect your delivery to arrive within approximately 7 business days. Here’s what you need to know about our international shipping process:

Shipping Provider:

International shipments are managed by DHL, a trusted courier service known for its reliability and global reach. DHL utilises an automatic system to calculate shipping costs based on your delivery address. Simply enter your address during checkout to receive an accurate shipping quote.

Potential Delays:

Delays may occur due to customs clearance procedures or availability on air freight planes. These factors can occasionally extend the estimated delivery timeframe, especially during busy periods.

Tracking and Notifications:

After placing your order, you will receive an email notification within approximately 1 business day once your order has been shipped. This email will include a tracking number and a link to track your order’s progress until it reaches your doorstep.

Tax and Duties:

Please be aware that the courier company may contact you regarding tax and duty payments required by the authorities of your specific country upon importing the goods. These fees are determined by local legislation and are beyond Burnt's control. We cannot be held responsible for any additional tax or duty charges associated with your order.