Do you ship internationally?
Yes, at Burnt, we're delighted to offer international shipping options to our customers worldwide. Here’s what you need to know about our international shipping process:
Neighbouring Countries (Namibia, Botswana, Zimbabwe, Mozambique):
International shipments to these countries are managed by DHL. During checkout, simply enter your delivery address to receive an automatic shipping quote based on your location. Please be aware that delays may occur due to customs clearance procedures or availability on air freight planes.
Orders Outside of South Africa and Neighbouring Countries:
For orders beyond South Africa and the neighbouring countries listed above, please visit our international website at burnt.co to securely complete your purchase.
Once your order is shipped, you will receive an email notification within approximately 1 business day. This email will include a tracking number and a link to track your order’s journey to your destination.
Important Considerations: It's important to note that the courier company may contact you regarding tax and duty payments to the authorities of your specific country upon importing the goods. These fees are determined by local legislation and are beyond our control. Burnt cannot be held responsible for any additional tax or duty charges associated with your order.
For any further questions regarding international shipping or assistance with your order, please feel free to contact our customer service team at [email protected]. We're here to ensure your international shopping experience with Burnt is smooth and satisfactory.