How long does it take to get my package?
At Burnt, we strive to ensure your order reaches you promptly and efficiently. Here's a breakdown of our estimated delivery times once your order has been shipped:
Cape Town and surrounds: Approximately 1-2 working days
Main Centres (Johannesburg, Pretoria, Durban, etc.): Approximately 2-3 working days
Outlying Areas: Approximately 3-5 working days
For example, if your order is placed on a Saturday, it will be shipped on Monday, and you can expect to receive it within that same week based on the above estimates.
Upon shipment, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your parcel until it arrives at your doorstep.
To track your order conveniently, visit the "Track Your Order" tab located under "Support" in the footer navigation of our website. Simply enter your order number to access real-time tracking information.
Please keep in mind that during peak sale periods, there may be slight delays in delivery due to high order volumes. Rest assured, we are committed to keeping you informed and ensuring your package arrives as quickly as possible.
If you have any questions about your delivery or need further assistance, don't hesitate to contact our customer service team at [email protected]. We're here to help make your shopping experience with Burnt seamless and enjoyable.