Can I change my shipping address after I have placed my Burnt order?

Yes, you can change your shipping address after you have placed an order! We understand that mistakes happen, and we're here to help you correct them.

Scenario A: Changing Your Address Immediately After Placing an Order

If you realize the mistake immediately after placing your order, and the order has not yet been shipped, our team can assist you in correcting the address. Please call us urgently at 021 203 6259. The sooner you reach out, the better the chances of correcting the address before the order is dispatched.

Scenario B: Changing Your Address After the Order Has Been Shipped

If your order has already been shipped, you will need to contact our courier company directly to change your address. Unfortunately, we cannot make changes to the shipping address once the order has left our facility. You will receive your local courier company's contact details in the confirmation email from them.

To determine if your order has been shipped, please check your email. You will receive a confirmation email showing the status of your package.

Please Note: On sale days, we cannot change a shipping address due to the high volume of order processing.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. Please email [email protected] if you need further assistance. We're here to ensure your Burnt activewear reaches you without any issues!