We are just as excited about Black Friday as you are! Please take note of important information around the biggest sale of the year. See our FAQ's below:

Can I return or exchange an item purchased on the Black Friday sale?

Yes, items purchased on the Black Friday sale may be returned or exchanged within a 30-day period (no exceptions). Please note, however, that sale items are only refundable to gift card and not the original payment method. If you made the purchase with a gift card, you will be refunded in the same method.

Can I change my order if I forgot to add something?

Regrettably, we're unable to make changes to an order once it has been placed. If you forgot to add an item to your order, please place a new order for the forgotten item(s).

If you'd like to modify your purchase, you can easily request an exchange after receiving your parcel. Simply fill out the exchange form available here.

Can I change my shipping address after I have placed my order?

To ensure a smooth and timely delivery, we’re unable to adjust shipping addresses on major sale days. Please double-check all details before completing your order. If you forgot to add something to your order kindly place a new order for the item(s).

How long will it take to get my Black Friday order?

Please refer to our frequently asked order questions for delivery times in South Africa. While we aim for quick delivery, slight delays may occur over the Black Friday period. We thank you for your understanding!

If you experience any issues with your delivery after you have received your shipping confirmation email, please contact [email protected] with your name, address, tracking number and description of your issue. The team at BobGo will be able to assist you directly. If you have any queries before your package is on its way to you, you're welcome to contact us at [email protected] for assistance.

How do I make contact if I have an issue?

Please note that the Burnt customer service phone line will be down for Black Friday.

Should you have an issue with an order, kindly contact us through our chatbot on the website. This is the fastest way to receive support. Alternatively you can contact [email protected] and one of our agents will assist you. Kindly note that reply times may be longer than usual due to high volumes. We thank you for your patience and one of our agents will be in touch as soon as possible!

Buy now, pay later with PayJustNow!

When checking out you will have the option to pay using PayJustNow. Get your Black Friday purchase in 3 equal, interest free payments.